How do I return my order?
You have 15 days from the day you receive your order to return your item(s) in their original condition.
*⚠️ Returns and Exchanges Policy During BLACK WEEK SALES will be only eligible for exchange or voucher, not refund.
* STARTS NOVEMBER 18TH
During sale periods, returns are not accepted.
Only exchanges for size or model are allowed, provided the item is in perfect condition, with tags attached and in its original packaging.
We recommend checking sizes and product details carefully before making a purchase.
For more information or to request an exchange, please contact our customer service team.
The orders will delivery together with a delivery form within a maximum of 2-5 working days for deliveries within the EU territory, and 3-7 working days in the other countries.
INTERNATIONAL SHIPPING – RETURNS
International returns must be shipped by the customer using the courier of their choice. The company does not provide prepaid return labels and does not cover any shipping costs, customs duties, taxes, or additional charges that may apply to the return package.
Return period: The returned package must arrive within 15 days from the date the order is received.
Please include the completed return questionnaire inside the package and clearly indicate the return reference on the outside of the parcel. All return shipments must be sent at the customer’s own expense and responsibility.
NATIONAL SHIPPING – RETURNS
To start a refund request please email us at returns@amlul.com including your order number as the subject.
If you change your mind, you have 15 days from the day you receive your order to return your item(s) in their original condition. You will be required to arrange and pay for the return of the items to us.
Shipping expenses are the responsibility of our customers. We’ll however take to our charge shipping expenses if the product was damaged or faulty. In this case, please contact our customer service team (returns@amlul.com).
You can also return you item in our showroom in Madrid located in Calle Pelayo 48, 28004.
CONDITIONS
Items must be returned unused, undamaged with all Amlul tags and original packaging.
· Swimwear: must be tried on over your own clothing. In order to return swimwear, it must contain the hygiene strip. Amlul has the right to deny all swimwear that has been used or is unclean.
· Footwear: must be returned unused, undamaged with all brand tags, original box, dust bag and packaging.
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Amlul has the right to deny return credits if items received do not meet our return criteria. In this case, the items will be sent back to the customer.
