Terms of service
The company SADEGO FASHION BUSINESS SLU is engaged in the production and commercial exploitation of the AMLUL by Gala Gonzalez brand.The purpose of these General Terms and Conditions of Sale is to define the rules applicable to the sale of products of the AMLUL by Gala Gonzalez brand (hereinafter referred to as “the product(s)”) on the website, between the company SADEGO FASHION BUSINESS SLU and any natural person, of legal age, non-commercial, with the legal capacity to contract, exclusively domiciled in the countries of delivery by www.shop.amlul.com (hereinafter “the Customer”) through a purchase of products on the website.In order to apply the present, it is necessary that the customer and SADEGO FASHION BUSINESS SLU are collectively referred to as “the Parties” and individually as the “Party”.These General Conditions of Sale (G.C.S.) regulate, without restriction, the sales of products made by SADEGO FASHION BUSINESS on behalf of AMLUL by Gala Gonzalez from the website. SADEGO FASHION BUSINESS reserves the right to modify these G.C.V.C. at any time by publishing a new version on the website. The applicable G.C.C.V. are those in force on the website on the date on which the customer places the order; bearing in mind that any order for a product offered on the website implies the customer’s full and total adherence to the G.C.C.V. in force at the time the order is placed.
CLAUSE 1 – PURPOSE
The purpose of these G.C.C.V. is to define the conditions under which SADEGO FASHION BUSINESS SLU markets the products to the customer. These conditions also regulate the different stages of the sale from the moment the customer places the order.
CLAUSE 2 – PRODUCTS
The products offered by SADEGO FASHION BUSINESS SLU under the name AMLUL by Gala Gonzalez are those listed on the website on the day the customer visits the site. Each product has a descriptive card which, in addition to a photograph, contains: prices, sizes and colors available, composition and specific characteristics. It is possible that there may be minimal differences between a product and the photograph, especially depending on the resolution and color definition of the user’s screen. SADEGO FASHION BUSINESS SLU undertakes to deliver the products in compliance with the requirements in force relating to the safety and health of persons in accordance with European provisions and, in particular, with the legislation relating to regulated chemical substances.
CLAUSE 3 – PRICES
Prices are quoted in Euros, but can be quoted in USD and GBP on request. Prices include taxes but do not include shipping costs; however, the V.A.T. corresponds to the tax in force in the French metropolitan territories at the time the order is placed. The shipping costs are communicated to the customer in the order summary before validating the order and all taxes are indicated. These costs are borne by the customer and are invoiced in addition to the selling price of the products. The transfer of the risks of loss and deterioration of the products will take place after delivery and once the customer has received the products. We reserve the right to change prices when we deem it appropriate, but we undertake to apply the rates indicated on the website at the time the order is placed. We inform you that in the event of an error in the prices shown, manifestly derisory (extremely low price), regardless of the reason (computer virus or manual or technical error), the order will be cancelled even if it has been validated by us and we will let you know as soon as possible. If you wish, you will be able to place a new order with the corrected and exact price.
CLAUSE 4 – ORDERING AND PAYMENT OF THE PRODUCTS
– 4.1 PLACING THE ORDER
The customer places the order after completing the following 5 steps
Step 1: the customer selects the chosen products and adds them to the shopping cart after having specified the desired size and color. The shopping cart on the right side of the screen allows the customer to view the selected products as well as the number of items chosen.
Step 2: The customer checks the contents of the shopping cart by clicking on the “checkout” option and accessing the order summary. The customer can modify the order in terms of “product, size, quantity”. The total amount (including taxes) of the order, which includes both the price due for the products and the shipping costs, is indicated in the order summary.
Step 3: once the order has been verified and, if necessary, modified, the customer must validate the shopping cart to finalize the order and click again on the “process order” option. If the customer has a promotional code, for exclusive use by the best customers, he/she must enter it in the place provided for this purpose in order to benefit from it.
Step 4: Registration of the customer’s delivery and billing information
All fields must be completed in order to place the order. Please note that, unless the customer indicates otherwise, the billing address will automatically be the same as the delivery address. If the customer has already placed other orders on the website, he/she has a customer account. In this case, he/she will have to identify himself/herself only with his/her e-mail address and password. The customer must verify all the information provided and click on “validate” to continue with the order.
Step 5: Registration of bank details
The customer will be redirected to the secure payment screen of the SADEGO FASHION BUSINESS SLU partner as specified in clause 4.3 below. Payment is made online only by credit card or Paypal. The customer must enter the credit card number, expiration date and the 3 numbers of the visual cryptogram on the back of the card. If the payment is accepted, the customer will be redirected to an order confirmation screen on the website. If the information provided is incorrect, the customer has up to 3 attempts to re-enter the bank details. At the third unsuccessful attempt, the customer will be redirected to the website where he/she will be informed that the payment has been rejected. The customer may then contact AMLUL customer service to find out the reasons for the rejection and to find a solution in order to finalize the order.
– 4.2 CONFIRMATION OF THE ORDER
Once the customer’s payment has been accepted, the customer will receive an order confirmation email summarizing all the items ordered, the billing and shipping address and the delivery date. The validation of the order by the customer and its confirmation sent to the customer by email by SADEGO FASHION BUSINESS SLU on behalf of AMLUL after accepting the payment will be considered as a contract of sale between the parties and acceptance of the C.G.V. The customer who has placed an order may print the invoice through the website in the section reserved for this purpose by selecting the option “order tracking”. SADEGO FASHION BUSINESS SLU reserves the right not to validate an order in the following cases:. abnormal or abusive claims,. abnormal orders in relation to the quantities ordered,. abnormal or abusive exchanges and returns,. existing litigation with the customerAMLUL’s customer service is at the customer’s disposal for any questions concerning the order. This service can be contacted by e-mail: email@example.com
– 4.3 PAYMENT
Payment is made online by credit card (debit, Visa, Mastercard) or by Paypal when the customer validates the order. The request for authorization of the card payment is made at the time of validation of the order on the website, except in cases of unavailability of the servers. SADEGO FASHION BUSINESS SLU reserves the right to request a payment authorization if the first one could not be made because of server unavailability. In case of late payment, address error or any other problem in the customer’s account, SADEGO FASHION BUSINESS SLU reserves the right to block the customer’s order until the problem is resolved. In case of fraudulent use of the card on our website, we recommend that you contact our customer service through firstname.lastname@example.org. SADEGO FASHION BUSINESS SLU makes every effort to ensure the confidentiality and security of bank details transferred on the website. The website has a secure online payment system that allows encryption of bank details. Payment information is transferred in accordance with the highest security standards.
PAYMENT WITH KLARNA
– 4.4 ORDER ARCHIVING
The order confirmation is stored in the records of SADEGO FASHION BUSINESS SLU on a reliable and durable medium. The customer agrees that the order confirmation is considered as a proof of the contractual relations carried out between the parties.
CLAUSE 5 – DELIVERY
SADEGO FASHION BUSINESS SLU will deliver the orders together with a delivery form within a maximum of 6 working days for deliveries within the French territory, and 20 working days in the other countries. This period starts the day after the payment of the order. Orders placed on the website from Monday to Friday before 1 p.m. will be processed on the same day; after 1 p.m., they will be processed the following day. Orders placed on Fridays after 1 p.m., Saturdays and Sundays will be processed the following Monday; please note that if an order is placed on a public holiday, it will be processed the following day. In case of non-compliance with the delivery time, not justified by a case of force majeure, the customer may request the termination of the sale and obtain a refund of the amount paid in the sale within a maximum period of 30 days. For orders outside the French territory and when the exported package arrives at its destination, the consignee shall be responsible for the taxes and customs duties applicable in the country of destination. The local authorities can provide more detailed information in this regard.
CLAUSE 6 – RECEIPT OF THE ORDER – COMPLAINTS – RETURNS
The customer must verify the conformity of the products received in execution of the order at the time of delivery of the order. Any anomaly concerning the delivery related to:
. damaged packages,
. incomplete order,
. damaged products,
. products that do not correspond to the order,must be notified within the legal deadlines after receipt of the order.
Such notification will be transferred to AMLUL’s customer service either :. by registered mail to the following address: SADEGO FASHION BUSINESS SLU – Calle Fernando VI, 11, 1ºA28004 Madrid. by e-mail to email@example.com
After this period and except in the case of hidden defects, SADEGO FASHION BUSINESS SLU will not accept any type of claim and the products will be considered to be in conformity. To return any product not in conformity with your order, the customer must respect the following procedure:. the customer must enclose with the package the return form issued by the customer service where the return number attributed appears.. the products must be sent in their original packaging or in packaging that protects the product from damage, with their labels and accessories, if any, so that they can be remarketed, to the following address:SADEGO FASHION BUSINESS SLU c/Fernando VI 11, 1ºA. 28004 Madrid, Spain.The risks and costs of return are borne exclusively by the customer.Once the non-conformity has been established, SADEGO FASHION BUSINESS SLU will offer the customer a refund of the price of the order (price of the products and shipping costs) and the cost of returning the non-conforming product, at the latest within 30 days from the date of sending the notification of the confirmation of the non-conformity by the customer service department of the website. In case of refund, SADEGO FASHION BUSINESS SLU will guarantee the reimbursement of the totality of the conforming products, as well as the shipping costs, with the exception of taxes and customs duties paid by the customer at the time of delivery. Cash on delivery returns are not accepted. Upon receipt of the item not in conformity with the order, SADEGO FASHION BUSINESS SLU is responsible for the shipping costs incurred by the return.
CLAUSE 7 – RIGHT OF WITHDRAWAL
The customer has a period of 14 days from the date of receipt of the order to return the products ordered without justification or penalty. To carry out any return within the framework of the right of withdrawal, the following procedure must be strictly observed:The customer must enclose with the package the return form issued by the customer service department showing the return number attributed. The products must be sent in their original packaging and with their labels and accessories, if any, in impeccable condition to the following postal address: SADEGO FASHION BUSINESS SLU c/ Fernando VI 11, 1ºA. Madrid, 28004 Madrid, Spain. The risks and expenses of the return shall be borne exclusively by the customer. Without prejudice to the provisions of these conditions, SADEGO FASHION BUSINESS SLU will refund the amount (including taxes) of the order to the customer (product price and shipping costs) excluding the cost of return. This amount will be deposited in the customer’s bank account within 30 days after SADEGO FASHION BUSINESS SLU has received the products.
CLAUSE 8 – PERSONAL DATA
SADEGO FASHION BUSINESS SLU manages a certain amount of data necessary to process orders. This data is not only necessary for the customer to process orders from SADEGO FASHION BUSINESS SLU, but also to communicate to the customer information relating to the AMLUL brand, the website or to send commercial offers from AMLUL; if the customer accepts this when validating the order. The data is strictly confidential and mandatory for both SADEGO FASHION BUSINESS SLU and its partners to manage the customer’s order. As required by the legal authorities or to defend its own rights, those of its employees, customers or any other person, SADEGO FASHION BUSINESS SLU may share this data with the legally authorized bodies and authorities. SADEGO FASHION BUSINESS SLU undertakes to take all useful precautions to ensure the security of its files and the protection of its computer system and, in particular, to prevent the customer’s personal information from being distorted or damaged, or unauthorized third parties from gaining access to it. The customer’s personal information is sent to and stored on the web server located in France, whose contact details are listed in the “Legal notices” section. In accordance with the law “Informatique et Libertés” of January 6, 1978 and modified by the law of August 6, 2004, the customer is granted the right to access, rectify, modify and delete data concerning him/her. This website is registered with the Commission Nationale de l’Informatique et des Libertés (CNIL) under number 2148964v0. The customer may exercise this right by sending a letter or e-mail, specifying his name, e-mail address and postal address, to: SADEGO FASHION BUSINESS SLU / AMLUL – Calle Fernando VI 11, 1ºA. 28004 Madrid, Spain; firstname.lastname@example.orgThe customer can modify his personal data through his customer area. To do this, you must identify yourself by entering your email address and password.
CLAUSE 9 – COOKIES
CLAUSE 11 – FORCE MAJEURE
SADEGO FASHION BUSINESS SLU will not be held responsible for the total or partial non-fulfillment of its obligations under the order placed by the customer, if such non-fulfillment is the result of an event constituting a case of force majeure as defined in positive law. In this case, the customer service will inform the customer that such an event has occurred within 3 full days of the occurrence by e-mail. After a period of one month and if the event constituting a case of force majeure persists, the order will be cancelled in SADEGO FASHION BUSINESS SLU, within a maximum period of 30 days, will proceed to reimburse the credit card used when the order was placed.
CLAUSE 12 – APPLICABLE LAW
If any of the terms of these G.C.V.C. are found to be null and void, illegal or unenforceable by a court decision, the remaining provisions of the G.C.V.C. shall remain in force. The G.C.V.C. shall be enforced in accordance with French law. In the event of a dispute, the customer must, in the first instance, contact SADEGO FASHION BUSINESS SLU to find an amicable solution and, in the absence of an agreement, must refer the matter to the ordinary courts of law which shall be the sole competent jurisdiction.