REFUNDS
· To request a refund or exchange of an item, you can request a scheduled pickup through the following link:
https://return.iflastmile.com/en/amlul
For pick-up issues, please send an e-mail to returns@iflastmile.com.
Please, notice that the cost of the scheduled pickup will be discounted from the amount of the refund. Customs and duty charges in case they apply—would have to be paid beforehand. Amlul has the right to deny all packages with customs costs and duties unpaid by the customer. Until such time as we receive an item in our warehouse it remains the customer’s responsibility.
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· If you prefer to make the return by your own means, you can send an email to email returns@amlul.com with your order number, “my product return” as a subject and the items you would like to return. Notice that sometimes customs will require to pay a further amount in order for the package to be returned. Customs and duty charges in case they apply—would have to be paid beforehand. Amlul has the right to deny all packages with customs costs and duties unpaid by the customer. Until such time as we receive an item in our warehouse it remains the customer’s responsibility.
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· You can also return you item in our showroom in Madrid located in Calle Pelayo 48, 28004.
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SALE ITEMS AND PROMOTIONAL CODES
· If a sale is applied to the order placed, it cannot be returned as such. An exchange or a voucher can only be made for a period of six months.
· If a promotional code is applied (except 10%off welcome offer) to the order placed, it cannot be returned as such. An exchange or a voucher can only be made for a period of six months.
· SALE ITEMS BOUGHT DURING BLACK FRIDAY CANNOT BE RETURNED AS SUCH. AN EXCHANGE OR A VOUCHER CAN ONLY BE MADE FOR A PERIOD OF SIX MONTHS.
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CONDITIONS
Items must be returned unused, undamaged with all Amlul tags and original packaging.
· Swimwear: must be tried on over your own clothing. In order to return swimwear, it must contain the hygiene strip. Amlul has the right to deny all swimwear that has been used or is unclean.
· Footwear: must be returned unused, undamaged with all brand tags, original box, dust bag and packaging.
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Amlul has the right to deny return credits if items received do not meet our return criteria. In this case, the items will be sent back to the customer.